With so many corporate, non-profit, and government budgets on the chopping block, it seems inevitable that printing and mailing costs will be slashed during the recession in favor of electronic publishing. I'm developing a seminar and a consultancy for organizations on how to slash their budgets in printing and mailing, make their materials more accessible online and increase their online readership.
In my view, you can't just eliminate mail and print publications and replace them with email. Some (many) of your clients, customers and associates already get too much email and don't want your material cluttering up their inbox. You have to use more creative ways to get their attention. Writing for the web is very different from writing for print, and yet many communicators still think online is just a place to store print-style brochures. That's wrong.
The truth is that you've got to use new tools at your disposal to engage readers: interactivity -- blogs, comment sections, syndication feeds (that appear on a Google homepage), twittering, short Youtube style videos and social networking sites like Facebook (which now has 160 million members, and growing). The "news feed" on Facebook is a great way to provide updates to clients, customers and associates with hopes that they will click through to learn more. (You have at least as good a chance of that as you do that they will actually open and read their snail mail.)
If you're interested in this idea, post a comment in the section below or contact me privately through one of the links on the left above.
Think of all the "junk mail" you get -- bills, bank statements, church and organizational newsletters, investment statements and annual reports (who actually reads the fine print?) -- many of which go unopened and unread, especially if you already get online notification of bills and bank statements. I suspect that financially-pressed organizations will start passing the printing and mailing costs onto those who insist on receiving a paper copy.
There's a debate in Greensboro (and probably many other communities) over whether governments must continue to purchase space in newspapers to post legal notices or whether the legal notices can simply be posted online. Does online publishing on an obscure government website constitute true public notice, traditionalists ask? The newspaper industry, of course, argues that their paper product is the essential carrier of legal notices, and that cutting back will put another nail in the coffin of the newspaper industry. They have a point -- in the short run. But as newsprint readership declines (only 19% of adults 35-and-under read a newspaper. They much prefer to get their news online), it's almost inevitable that the "legal notices" ad business that newspapers have will shrink. Craigslist has already eaten newspapers' lunch on classified ads, and retailers aren't buying as many display ads due to the recession. I know the newspaper industry legitimately fears losing the legal notices business.
Government agencies can, of course, very cheaply set up email lists for "home delivery" of public legal notices such as foreclosures or public auctions.
In the long run, I think print, or pulped wood, is a dying medium and a dwindling asset. It's far more expensive to publish and distribute on paper than electronically. In a couple of generations, I'd wager we'll reduce publishing on paper by at least half what it is today, even with population increases. And that will be good for the environment.
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